Why Blowhorn Integrated Fulfillment Can Be A Gamechanger For Your Business

Business logistics is a complex and ever-evolving system responsible for moving goods and services from one place to another. To make a brand successful, business logistics must equally focus on the logistics customer experience — the fulfillment process till the order reaches the customer.

How SaaS Models Boost Customer Engagement

Customer engagement is the process of creating a positive experience for the end customers, abstracting away the complex interactions between suppliers, vendors, and others involved in the supply chain. Using a third-party logistics provider who understands this will help a brand to:

• Increase sales
• Improve customer satisfaction with real-time tracking
• Reduce total cost of operation
• Gain a competitive advantage
• Minimize the need for additional investments in OMS, WMS, and TMS

Logistics companies have various methods to foster customer engagement, and one such approach is the Software as a Service (SaaS) model. For example, an order management system (OMS) can be used to boost customer delight in multiple ways. Such off-the-shelf services provide numerous advantages, including:

• Cost reduction in IT expenditures
• Enhanced agility
• Increased scalability
• Improved security measures

SaaS models also facilitate customer engagement for logistics companies through various means. For instance, these models enable customers to access real-time shipment data, empowering them to track deliveries, make informed decisions regarding their supply chain, track cash flows and enhance the overall customer experience.

All in all, SaaS models play a pivotal role in the logistics industry by delivering multiple benefits while enabling businesses to engage with customers in diverse ways. However, when the scale becomes imminent, the off-the-shelf SaaS applications become hard to customize and expensive.

Introducing Blowhorn’s Integrated Fulfillment Model

This is why at Blowhorn, we have devised an Integrated Fulfillment model that fits perfectly with the needs of the modern business. With a comprehensive and full-stack approach, we offer a one-stop-shop solution for businesses seeking efficient and hassle-free fulfillment services.

By integrating various aspects of the supply chain — from warehousing and inventory management to order processing and shipping — we ensure a seamless and efficient optimized fulfillment process for the brands.

The homegrown stack with state-of-the-art technology enables businesses to focus on their core competencies while leaving the complex logistics and fulfillment tasks to Blowhorn. Whether it's e-commerce, retail, or any other industry, our integrated fulfillment services provide a reliable and scalable solution that meets the unique needs of businesses, allowing them to deliver products to customers swiftly and effectively.

Here are some specific examples of how Blowhorn Integrated Fulfillment can be used to engage with customers by managing the day-to-day operations:

Making informed decisions with the analytical dashboard:

Customers can use real-time data to make informed decisions about their supply chain. For example, customers can see the trends of their stock levels and necessary replenishments to make sure no order gets delayed for the non-availability of SKU.

The Heatmap widget is another valuable tool for customers to optimize their business operations and drive growth. By displaying the origin of orders, it helps customers understand the geographic locations from which they have received orders. This visualization provides valuable insights into the popularity and demand for their products in different regions, allowing customers to identify and prioritize markets with high demand. As a result, they can launch targeted marketing campaigns, develop localized strategies, and engage with customers more effectively.

Tracking shipments:

Customers can track their shipments in real-time with Blowhorn Integrated Fulfillment. This allows customers to know exactly where their shipments are at any point in time and when they will be delivered to the end customers. This, in turn, minimizes the need for a 24X7 call center to cater to order-related queries.

Inventory Management:

Inventory management is a streamlined and efficient system that enables businesses to effectively track, organize, and control inventory within the Integrated Fulfillment platform. It provides customers with advanced features to manage inventory levels, monitor stock movements, and optimize their supply chain.

Businesses can easily add, edit, and categorize products, set up variants (such as sizes or colors), and assign stock quantities. As the inventory moves, the system automatically updates inventory levels, ensuring accurate stock information in real time.

The system also offers inventory tracking features that allow businesses to set up low-stock alerts and automate purchase orders when inventory reaches predetermined thresholds. Additionally, our inventory management integrates with various shipping and fulfillment solutions, making it easier to manage order fulfillment and logistics.

In a nutshell, our inventory management simplifies and streamlines the inventory process, providing businesses with the tools they need to efficiently manage their stock and deliver a seamless shopping experience to their customers.

Visibility of inventory at the locations:

Customers enjoy complete visibility of their inventory at specified sites and locations, with detailed whereabouts of their goods. Additionally, they are equipped with direct access to a live camera view, further enhancing their ability to monitor and manage their inventory in real-time.

Real-time Vehicle Tracking:

The trip module offers users a comprehensive overview of their trips, including upcoming, current, and completed ones. Upon accessing the module, users are presented with a list of all their trips, each accompanied by essential details. These details include the unique trip ID, the name and mobile number of the assigned driver, the vehicle type and registration number, and the scheduled date and time of the trip.

Additionally, the module provides information about the duration of the trip, including the start time, end time, distance driven in kilometers, and the overall duration of the trip. The status of each trip is also indicated, allowing users to quickly identify whether a trip is in progress, completed, or yet to occur.

The trip module further enables users to edit trip details if needed and access consignment notes associated with each trip. This comprehensive view and access to trip information within the module facilitate efficient trip management, ensuring users can stay informed and organized regarding their transportation activities.

Invoice Management:

The inclusion of the invoice module in the Integrated Fulfillment application (both web and app) provides users with a seamless way to manage their invoices and maintain steady control over their finances.

With this module integrated into the app, users can gain access to a comprehensive set of features. They can conveniently view a list of their invoices, get a detailed view of each invoice, and examine details such as the total outstanding amount and total paid amount.

Quick integration with channel partners:

Integrating with channel partners has been made effortless, allowing seamless collaboration and connectivity. With just a few clicks or by utilizing REST APIs, businesses can easily establish integrations with their preferred channel partners.

This streamlined integration process ensures a smooth and efficient exchange of information, enabling businesses to leverage the capabilities and resources of their partners. Whether it's sharing data, synchronizing systems, or enabling joint functionalities, integrating with channel partners becomes a straightforward task.

The flexibility to choose between a simple click-based integration or using REST APIs caters to the diverse needs and technical preferences of businesses. This seamless integration capability enhances collaboration, simplifies workflows, and fosters stronger partnerships, ultimately driving productivity and success in today's interconnected business landscape.

User Management:

The user management module empowers businesses with the ability to effectively manage their users with user invitations and role assignments. It lets you assign specific roles or permissions to each user within your organization, based on their responsibilities or access requirements. By defining roles, such as administrators, managers, or team members, business customers can control the level of access and functionality each user has within the system.

Improving customer experience:

Customers can significantly enhance their overall experience by having seamless access to real-time data about their shipments through various communication channels such as bots, SMS, WhatsApp, and email. This valuable information makes customers feel more in control of their shipments and ultimately leading to higher satisfaction with the overall logistics process. With real-time data at their fingertips, customers can track the progress of their shipments, receive proactive updates on any delays or changes, and gain visibility into the estimated time of arrival.

Reporting:

The report module provides users with a comprehensive range of reports, including NDR (Non-Delivery Reports), SLA (Service Level Agreement) reports, POD (Proof of Delivery) reports, MIS (Management Information System) reports, and more.

Users have the ability to view, add, edit, and delete report schedules based on their specific requirements. These schedules allow users to set up automated email deliveries of reports at designated times. This feature ensures that users receive the reports they need in a timely manner, without manual intervention. Whether it's tracking performance metrics, monitoring service levels, or analyzing delivery data, the report module offers a centralized hub for managing and distributing crucial information efficiently.

By using Blowhorn Integrated Fulfillment, logistics companies can engage with their customers in a number of ways. This can help companies to increase sales, improve customer satisfaction, reduce costs, and gain a competitive advantage.

If you are intrigued, self sign up in minutes and try out the awesome new features of our integrated fulfillment. You can also download our app from Play Store and App Store and upgrade your business instantly!