How Tracking Your Goods Can Help You Get A Faster Delivery

In many industries around the world, transparency is the name of the game. Whether it's showbiz or logistics, industry experts suggest customer transparency as an effective tool to solidify customer loyalty.

As online customers, we all want to know as much as possible about our orders, without having to pick up the phone for calling customer support. The ever-growing need for customers to know the origin, path, and condition of their products has encouraged logistics and transportation companies to make a virtue of provenance. Today, even a small-scale supply chain company allows its customers to track goods from pickup to doorstep delivery.

At Blowhorn, we offer the option to track your orders in real time and provide regular updates to the customer, so that the delivery is fulfilled seamlessly. It is one of the main reasons why we have a record of 99% SLA fulfillment on our same day deliveries. Check out our advanced tracking software to track your orders with Blowhorn.

In addition, we also provide businesses with the option to track the goods carriers so that they can ensure their orders are on-track and on-time.

The advantages

Being able to track their products is considered as a positive customer experience because the element of uncertainty is removed. Moreover, tracking your goods ahead of delivery can help prevent a failed delivery attempt by helping you plan your schedule accordingly. This, in turn, ensures a seamless and faster delivery as well.

As a matter of fact, the advantages of tracking your goods applies to customers as well as companies. Let us take a look:

Full transparency

As a customer, you expect to receive your goods on-time in a secure condition via a standard logistics service. Order tracking facilities allow you to keep a constant eye on the goods carrier, the pathway of your order, distance from your home and much more.

No need for long customer service calls

Alongside online shipment tracking, you can access all the information regarding your orders by simply logging on to an app or website. You no longer have to go through the hassle of calling up customer support and waiting forever while they transfer your call to the next available agent.

Know the origin and authenticity

Customers worldwide have shown great interest in knowing the origin and authenticity of the products that they buy, particularly for high value items like jewelry, gadgets etc. With online order tracking facilities, you can trust a company to deliver the right product from the right place at the right time.

Pick your favorites

As a business owner in need of shipping services, you can choose a trusted company based on their reliability, and efficiency of order tracking system. You can pick a goods transportation service that excelled in the customer satisfaction department and avoid those that failed.

Other benefits:

By being able to track your goods, you can ensure you’re there to receive it. The order tracking system notifies you a few hours before delivery. In some cases, you may also cancel your order while it is still in transit; it is a feature provided by many companies on their order tracking portal.

Driven by the response to the benefits of customer transparency, logistics companies don’t feel the need to keep their supply chain curtains closed. As a customer, tracking your order puts you in the driver’s seat and encourages companies to gain your trust. Order tracking has single-handedly turned customer service from being just a department to every company’s prime priority.

If you want advanced tracking services for your products as well, get in touch with our experts today.

How Tracking Your Goods Can Help You Get A Faster Delivery

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